Frequent questions about parking credits

Is my company using credits?

From the app

Step 1 – On the Ronspot mobile app, go to the second icon  in the bottom navigation bar to access the calendar

Step 2 – Tap on a day (don’t click on the current day, nor the next day) with a green dot

Step 3 – This will open a new pop-up window where you can see the cost of a booking

  • If it says 0 credit, then your company is not using credits
  • If different, it means that your company is using credits
From the web portal

Step 1 – On the web portal, access the booking calendar

Step 2 – Mouse over a day (not the current day, nor the next day) with a green dot  

  • If it says Claim spot (0 Credit), then your company is not using credits
  • If different, it means that your company is using credits

Do I have to pay or do something to get credits?

No, you don’t. Credits are free tokens that are automatically allocated to your account by Ronspot, the process is fully automated.


How many credits do I have?

From the app

Step 1 – On the Ronspot mobile app, go to the second icon  in the bottom navigation bar to access the calendar

Step 2 – You can see your credit balance  in the top right corner (click on the icon  for more information)

From the web portal

Step 1 – On the web portal, access the booking calendar

Step 2 – You can see your credit balance in the top right corner (i.e. User Credits : 10)


How often do I get credits (monthly or weekly)?

This depends on your company settings. Credits can be refilled on a monthly (1st of every month) or weekly basis (every Monday).

From the app

Step 1 – On the Ronspot mobile app, go to the second icon  in the bottom navigation bar to access the calendar

Step 2 – Click on the icon  in the top right corner

Step 3 – Read the last line “Your credit balance will be reset to X credits at the beginning of next month/week”


How many credits do I need to book a parking space?

From the app

Step 1 – On the Ronspot mobile app, go to the second icon  in the bottom navigation bar to access the calendar

Step 2 – Tap on a day (don’t click on the current day, nor the next day) with a green dot

Step 3 – This will open a new pop-up window where you can see how much it costs to book a parking space (i.e. 1 credit)

From the web portal

Step 1 – On the web portal, access the booking calendar

Step 2 – Mouse over a day (not the current day, nor the next day) with a green dot

Step 3 – The cost of booking a parking space will be then displayed (i.e. Claim spot (1 Credit)


Can I still book a parking space if I have no credits left?

Yes, you can if you book a parking space at the last minute (subject to availability). This includes:

  • booking a parking space for the current day
  • booking a parking space for the next day after a specific time (by default 18:00, but this can vary depending on your company settings)

How can I gain credits back?

If you are not going to work, simply cancel your parking space booking to gain your credit back instantly:

Make sure to cancel your parking space booking in advance to get a full refund

  • Parking space released more than 32* hours before : full refund
  • Parking space released between 32* and 11* hours before: half refund
  • Parking space released less than 11* hours before: no refund

These are the default settings, they can vary depending on your company settings.


What happens to my unused credits?

If you don’t use your credits by the end of the month or week:

  • the unused credits will simply be lost (they won’t be carried forward)
  • your credit balance will automatically be reset to X credits

This is done on purpose to prevent employees from accumulating credits and overbooking.


Why is my colleague receiving more credits than me?

The number of credits you and your colleagues received every month or week is set by your company.

The amount can vary from one employee to another based on various criteria (i.e. full-time vs part-time, attendance requirement, modes of transportation, commuting time, etc.).

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